Right of withdrawal for consumers (every natural person who concludes a legal transaction for purposes that cannot be attributed primarily to their commercial or self-employed professional activity.)
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of cancellation, you must send us (SantoLoco.com, Eisenmannstraße 4, 80331 Munich, shop@santoloco.com, phone: +49 89 2322 5925) a clear statement (e.g. a letter sent by post or e -Mail) about your decision to revoke this contract. To meet the cancellation deadline, it is sufficient for you to send the communication about exercising your right of cancellation before the cancellation period has expired.
Return
This is how you proceed if you want to cancel your order within the first 14 days after purchasing the goods:
- Download and fill out the withdrawal form then off.
- Print out the cancellation form and enclose the printout with your return.
- Visit our returns portal, fill in all the necessary information and then print your return label.
Warning:
- For returns with DPD via the returns portal in Germany, we will deduct €6.90 from your credit. Return shipping is only free if you keep at least 69 euros of the order value.
- For returns with DPD via the returns portal for all other countries, we will deduct €14.90 from your credit. The return shipping is only free if you keep at least 99 euros of the order value.
- It is not possible to return surfboards and snowboards via the returns portal (all countries)!
- The return of surfboards and snowboards can only be handled by our forwarding agent. The costs for this lie 100% with the customer.
- You are welcome to process the return of your order with a shipping service provider of your choice.
- If the order is returned freight collect, the costs incurred will be deducted from the credit note.
After we have received the goods and processed the return, you will receive the credit using the same payment method that you used to place your order.
Consequences of revocation
If you revoke this contract, we must reimburse you for all payments that we have received from you immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If your order was delivered by Fedex Freight or a courier, you will be responsible for the cost of returning the item. Our Customer Service (+49 89 2322 5925) will be happy to help you organize the return. If we advance the costs, we reserve the right to offset the shipping against the credit for the returned goods.
It is also possible to exchange goods in one of our shops for another item or a voucher. If you would like the value of the goods to be transferred back, we will first forward your order to Customer Service, and then the transfer will take place. We cannot make a cash payment for the value of the goods in the shop. For a quick and easy return process, we ask you to bring the delivery note from the shipping package with you.
The right of withdrawal does not apply to the following contracts:
- Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
- Contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been broken after delivery.
- Contracts for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.